Hyatt Regency Coconut Point, Bonita Springs, FL | March 24-27, 2020
When Steve Robinson joined Chick-fil-A, the marketing doctrine of the day began with the product. Robinson ﬂipped the script and began placing customer experience above all else in every marketing plan he undertook. Creating legendary “Second Mile Service” hospitality required company leaders to building an amazing company culture which incorporated a powerful mission statement, great hiring, and emphasis on both character and creativity. Together with company founder Truett Cathy, Robinson built an iconic brand and a fanatic base of loyal customers.
In this talk, Robinson will peel back the curtain on how Chick-fil-A established their legendary culture by breaking the rules and refusing to forsake purpose for profit. He’ll address questions like “How do I stand out in a crowded marketplace?” and “How do I attract and retain the right employees and customers?” to provide ideas and inspiration creating your own playbook for business success in a competitive market.
Company culture is critical to business success, but there’s no single formula for a strong culture. In this session, hear from a diverse panel of healthcare distributor CEOs on what characterizes their company’s culture, and how their organization’s unique personality and values contribute to their business outcomes. In this lively conversation, you’ll gain insights on:
Feeling concerned about the economic impact of trade wars, impeachment proceedings, immigration worries and more? Despite these headwinds, the outlook for the coming year is strong, says HIDA’s favorite economist Alan Beaulieu. His annual presentation is a can’t-miss event of the Executive Conference. He’ll offer a clear forecast for key economic metrics including growth, inﬂation, employment, and interest rates, along with strategic advice for growing your business amid uncertainty.
This year, find out why it’s critical to make sure your business processes are efficient and cost containment systems are in place as business heats up in 2020 and into 2021.
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Healthcare providers across the country are grappling with myriad market forces— consolidation, downward price pressure, shifting demographics, and spikes in bad debt—that threaten their bottom line. In this session, explore both the political actions and market forces that threaten your customers’ long-term success, and the actions leaders must take to control their own futures in a rapidly changing marketplace. Gain insights on how the current era of disruption in healthcare is different, what the recent wave of mega-mergers and vertical consolidation means for the industry, and whether to expect political changes that will impact your company and your customers.
Taxes, tariffs, reimbursement: you can’t afford not to know about critical policy issues impacting manufacturers, distributors, and healthcare providers. HIDA’s popular Government Affairs team will provide critical insights on what’s happening now, and what’s ahead, for the issues that matter most to your business. Topics include: