Agenda

Wednesday, April 17

Welcome and Objectives | 1:30–1:40pm

Opening General Session: Don’t Just Manage The Process–Lead Change! | 1:40-2:45pm

Steve McClatchy, New York Times Best-Selling Author

If you are interested in creating a world-class team that is committed to improvement and embraces change, this is a “don’t miss” presentation. You’ll gain insights for gaining commitment to change, reducing resistance, and driving results. Learn to:

• Correct misalignments and remove obstacles in the way of the team’s success
• Keep the team motivated and focused on producing measurable results
• Ensure that team members aren’t sidetracked by what’s urgent but rather commit the time necessary to achieving what’s important

Steve McClatchy is author of the New York Times Bestseller Decide: Work Smarter, Reduce Your Stress & Lead by Example. Steve weaves insight, interaction, and actionable content with humor and motivation. Steve has worked with global leaders including Google, Under Armour, Disney, Microsoft, NBC Universal, Accenture, HP, Tiffany’s, as well as major sports teams. He speaks frequently at Harvard, Wharton and The University of Chicago’s Booth School of Business. His media appearances including ABC, CBS, Fox News, and NBC’s The Today Show; he has been quoted in The Wall Street Journal, Fast Company, and many other publications. Steve’s passion is for continual improvement and believes that when we stop growing, learning, gaining experience and achieving goals we stop living.

Break | 2:45–3:10pm

Defining and Pursuing Visibility In The Healthcare Supply Chain | 3:10–3:40pm

Group Discussion

Aligning Supply & Demand: Key Success Factors For Effective Forecasting | 3:45–4:30pm

Mike Gilliland, Author, The Business Forecasting Deal

• Why business forecasts are so often wrong (hint – relying on the sales force has built-in drawbacks)
• What trading partners might do together to create better forecasts and a more efficient supply chain all around
• Why it’s critical to plan for a range of possible demand levels rather than forecasting for a single likely level

Working Roundtable #1 | 4:30–5:30 pm

At individual tables, participants from across the supply chain will exchange perspectives on challenges in healthcare supply chain visibility and barriers to improvement. Outputs from the roundtable discussions during this conference will inform a new industry initiative to increase visibility and collaboration across the healthcare supply chain. Participants will choose from one of three roundtable topics:

• End-to-End Demand Planning
• Shortages and Back Orders
• Emergency Readiness

Networking Reception | 5:30–7:00pm

Thursday, April 18

Networking Breakfast | 7:00–8:00am

Optimizing Inventory Across The End-To-End Supply Chain: Why It’s So Hard, And What It Will Take To Get There | 8:00–8:45am 

Doug Heywood, Managing Partner, Ron Denton & Associates
Angie Haggard, Chief Operating Officer, Ron Denton & Associates

• Challenges of balancing inventory for thousands of SKUs despite volatility in both demand and supply
• Strategies for avoiding binge-and-purge -- over-purchasing followed by returns or discards of unneeded products
• Ways to prevent the bull-whip effect, where small changes in demand cause larger changes in perceived demand
• Provider, distributor, and manufacturer perspectives on these issues, and how to align them

Case Study: Back Order Reduction Through Process Improvement | 8:45–9:15am

Ron Collins, Vice President, Supply Chain, University of Tennessee Medical Center
Michelle Clouse, Vice President, Customer Experience, Concordance Healthcare Solutions

• What a “rapid improvement event” with a group of key customers revealed about back order challenges
• How the trading partners mapped then analyzed processes around back order management and substitutions to create efficiencies
• What steps customers identified that they could take to collaboratively improve inventory availability

Working Roundtable #2 | 9:15–10:00am

The second roundtable will focus on identifying and prioritizing improvement opportunities. Outputs from these discussions will inform a new industry initiative to increase visibility and collaboration across the healthcare supply chain.

Case Study: Collaborating to Reduce Back Orders and Stock-outs | 10:15-10:45am

Russell Royer, Director of Heart and Vascular Services, Loma Linda University Medical Center 
Lana Makhanik, COO, VUEMED

• Identify expiring, unused, and obsolete items faster and with substitutions
• More accurately serve providers’ on-hand inventories against purchased or consumed targets
• Collaborate with providers on strategy-oriented supply chain data

Panel Discussion: Provider Perspectives on Supply Chain Visibility | 10:45-11:30am

Ron Collins, Vice President, Supply Chain, University of Tennessee Medical Center
Steve Kiewiet, Chief Commercial Officer, Intalere
Russell Royer, Director of Heart and Vascular Services, Loma Linda University Medical Center

• How provider supply chain leaders plan and forecast for procedure volume and inventory needs
• When and where problems and shortages are most likely to occur
• What supply chain partners can do to better collaborate to reduce stock-outs, waste, and other inefficiencies

Working Roundtable #3 | 11:30am-12:15pm

The third roundtable will focus on assessing and prioritizing the improvement opportunities that have been discussed in order to make recommendations for the full group.

Networking Lunch | 12:00–1:15pm

Managing Supply Chain Risk Through Upstream Visibility | 1:15-2:00pm

Graeme Dykes, Managing Director - HealthCare Transparency Initiative, Resilinc

• AI and tech-driven solutions for identifying and mitigating potential supply chain disruptions
• The importance of visibility to your supplier, your supplier’s supplier, and beyond, to uncover hidden vulnerabilities
• A framework for information-sharing to build resiliency across the end-to-end healthcare supply chain

Roundtable Reports and Action Planning for Initiative: Next Steps in Building End-to-End Visibility: | 2:00-3:00pm