Contract Administration Conference
Hyatt Regency Coral Gables, FL | February 4-5, 2020


Conference Speaker

Randy Bradley, PhD
University of Tennessee

Conference Speaker

Aditya Kejriwal
Cardinal Health

Conference Brochure
(Adobe PDF File)
Conference Speaker

Valerie Elliott
Fisher Healthcare

Conference Speaker

Jonathan VanValkenburg
Cardinal Health

Conference Speaker

Chaun Powell

Conference Speaker

Priya Gismondi

Conference Speaker

George Godfrey
Baptist Health S. Florida

Conference Speaker

Shawn Katusin
IHN Sourcing Group

The Value of Contracting Standards Has Never Been Greater: How Can You Benefit?

If you’re involved in negotiating or administering pricing and pricing, contracts, or chargebacks, you need to attend HIDA’s Contract Administration Conference. This unique event brings together executives and contract administration professionals from across the healthcare supply chain – distributors, manufacturers, GPOs, and providers – all working to improve processes, reduce costs, and achieve pricing accuracy.

Find out more about HIDA's Improving Pricing Accuracy initiative.  Pricing Accuracy►

Who Should Attend

  • Contract administrators: manufacturers, distributors, and providers involved in contract administration, pricing management, chargeback/rebate management, and other pricing-related options
  • National accounts leaders: anyone involved in managing GPO and health system relationships or negotiating pricing and contracts
  • Group purchasing organization (GPO) professionals, regional purchasing coalition representatives, and healthcare supply chain leaders: anyone involved in contract negotiations, pricing management, and/or supplier relationships
  • Department leaders from related areas including IT and finance
  • Anyone else involved in healthcare product contracting

How You’ll Benefit

  • Examine best practices for contract management, pricing administration, chargebacks, and more
  • Learn and advance standard practices for improving efficiency, achieving pricing accuracy, and eliminating rework
  • Meet your counterparts from “the other side of the table”
  • Build the relationships that will enable you to improve joint processes

Kudos From Last Year’s Attendees

  • Excellent opportunity to be part of 'the solution' and to network with amazing people from the industry.
  • Great to be together and realize we all have the same issues.
  • Rare opportunity to discuss contracting issues with others in the industry experiencing similar issues.
  • HIDA is driving changes – it’s a great networking tool that will lead to business relationships that will also drive change.
  • This is the best conference I attend!
  • If you want to help improve price accuracy and reduce rework within the healthcare supply chain – please attend!

Registration and Pricing

Register online

Registration Fees

Member: $749 per person

Non-member: $1249 per person

Healthcare Providers: $399 per person. (Contact David Forbes to register►)

Distributor Contact:

Kelley Taft»

Director, Membership

Manufacturer Contact:

Cindy Chen, MS, AMS»

Sr. Manager, Associates Program
HIDA | 703-838-6114

Provider/GPO/Service Provider Contact:

David Forbes, MBA»

Program Director for the Healthcare Supply Chain Collaborative
HIDA | 703-838-6110

Registration Policy

Space may be limited. Registration is first-come, first served. Registration forms sent without payment will not be processed. Any photos taken at this event are property of HIDA and can be published without permission in the HIDA materials.

Cancellation Policy

Participants must cancel in writing via mail, email or fax in order to request a refund, less a $35 processing fee. A full refund minus the processing fee will be available prior to January 8, 2020 and a 50% refund will be available between January 9 and January 24, 2020. While no refunds will be available after January 25, a company may substitute a registrant at any time without penalty.


Tuesday, February 4

(Times and topics subject to change.)

Welcome and Objectives • 1:30-1:50pm

Opening Session: From Manual To Machine: Efficiency Leaps Through Automation • 1:50-2:40pm

Randy Bradley, PhD, Assistant Professor of Information Systems and Supply Chain Management, University of Tennessee

  • Outspoken advocate for IT’s role in improving healthcare supply chain and revenue cycle management
  • Engaging, nationally recognized thought leader with experience across multiple industries
  • Insights on which technologies offer the most promise, how they might benefit contract administration processes, and how the industry can embrace them

Using Chatbots And Artificial Intelligence To Improve Contract Administration • 2:40-3:10pm

Aditya Kejriwal, Pricing Services Strategy and Execution, Cardinal Health
Jonathan VanValkenburg, Pricing Services Strategy and Execution, Cardinal Health

  • Tools for supporting your field reps in ensuring provider pricing assurance
  • Effective ways to streamline internal customer service for eligibility-related issues
  • Strategies that minimize the need for the internal “general mailbox”

Table Discussions • 3:10-3:25pm
What are you doing to increase automation in contract administration processes?

Break 3:25-3:40pm

Pricing Playbook: Helping Reps with Customer Moves, Tier Changes, and Other Contract Challenges • 3:40-4:05pm
Valerie Elliott, Director, Sales Processes, Customer Experience, and Loyalty, Fisher Healthcare
  • Simple templates for keeping contract information, contact names, and timelines current and relevant
  • The importance of assigning an “owner” to each contract
  • Strategies for tracking and sharing critical information, and impact on the sales and contract admin teams

Chargeback Reconciliation: More Alignment, Fewer Headaches • 4:05-4:20pm
Priya Gismondi, Chair, Chargeback Reconciliation Workgroup, and Vice President, Medical Products, ValueCentric
  • Newly-finalized standard codes for chargeback denials – why they’re so valuable, and how to use them to reduce denials and rework
  • Strategies for improving reconciliation processes

Pricing Accuracy Initiative Update: New Automation Tools • 4:20-4:30pm

David Forbes, Program Director, Healthcare Supply Chain Collaborative, HIDA

  • Progress on a standard template for GPO admin fee reporting
  • CSV templates matched to EDI 845 and 867, and the appropriate use of each transaction set
  • Customer identification through third-party identifiers

Break: 4:30-4:40pm

Concurrent Breakouts And Working Sessions 4:40-5:30pm
Strategies For Hiring, Training, and Developing A Great Contract Administration Team

Letitia Anderson, Senior Director, Operations, Stryker

  • Places and ways to recruit, and qualities to look for when filling positions (nobody studies contract administration in school!)
  • The most important elements for your training program, and how to best cover them

Leveraging IT Resources for Contract Administration

Randy Bradley, PhD, Assistant Professor of Information Systems and Supply Chain Management, University of Tennessee

  • Why partnering with your IT experts can lead to major improvements in contract administration efficiency
  • How to make the case for investment in contract administration priorities

Working Session: Customer Identification
  • Discuss next steps in effort to promote use of third-party identifiers (GLNs, DEA numbers, HIN numbers) in contract communications
  • Evaluate challenges in customer identification including parent-child relationships, class of trade, and other issues, and determine priorities for workgroup efforts

Working Session: Best Practices for Chargeback Reconciliation
  • Discuss implementation of standard chargeback rejection codes
  • Identify best practices for related chargeback reconciliation processes
Networking Reception • 5:30–7:00pm

Wednesday, February 5

Networking Breakfast • 7:00–8:00am

GPO Case Study: Proactive Contract Management • 8:00-8:45am
Chaun Powell, Group Vice President, Strategic Supplier Engagement, Premier
George Godfrey, VP of Supply Chain Management Services, Baptist Health South Florida
  • When a GPO launches a contract, how does the GPO work with its supplier and provider base to make sure hospitals are actually performing against it
  • GPO and provider co-present on processes, technology, to monitor and increasing contract compliance

Efficient Eligibility: Making Sure The Provider Gets The Right Price, Every Time • 8:45-9:15am

Shawn Katusin, Executive Director, IHN Sourcing Group
Jim Wheeler, VP, Sales, Concordance Healthcare Solutions
Kelly Berrier, VP, Contracts, Concordance Healthcare Solutions


  • Consolidation, regional aggregation, and other purchasing trends making membership maintenance and eligibility an ongoing challenge
  • Best practices for efficient membership maintenance amid these trends
  • Class-of-trade management strategies to improve accuracy and alignment

Table Discussions • 9:15-9:30am
What are you doing to better manage complex levels of pricing to include national GPO pricing, aggregation groups, and local agreements?

Break 9:30-9:50am

Concurrent Breakouts And Working Sessions 9:50-10:40am
It’s All In The Timing: Synchronizing Contract Start Dates
  • Review white paper recommendations for contract notice and activation timing
  • Discuss barriers
  • Consider strategies for improving synchronization

Working Session: Navigating Customer Eligibility
  • Discuss practices in efficiently and accurately determining customer eligibility
  • Identify where standards don’t exist and should

Working Session: GPO Admin Fee Reporting
  • Discuss status and benefits of new template for GPO admin fee reports
  • Determine next steps to achieve industry adoption

Working Session: Automated Contract Communications
  • Assess new resources for standard contract communications using the EDI 845, 867, or CSV equivalents
  • Determine next steps for increasing automation in contract communications
Break 10:40-10:50am

Interactive Discussion: How Do We Achieve Automation Leaps In Contract Administration? • 10:50-11:50am

Closing Remarks 11:50am-12:00pm


Presenting Sponsor:

Sponsorship Opportunities   Download Info (PDF)►

Gain visibility to more than 300 conference participants at three co-located events focusing on e-commerce capabilities, contract efficiency and demand planning.

Back of Badges Sponsor - $2,500

Nightly Schedule of Events Email Sponsor -  $3,000

Education Session Sponsor -  $3,500

Reception Sponsor - $4,500

Exhibit Opportunities

Presenting Sponsor -$10,000 (member)
Includes three registrations, exhibit table, session introduction; and recognition in marketing, web, and onsite slides/signage.

Sponsor - $3,950 (member) | $6,500 (non-member)
Includes two registrations, exhibit table, recognition in marketing, web, and onsite slides/signage.

Supporter - $2,750 (member) | $5,500 (non-member)
Includes one registration, exhibit table, recognition in marketing, web, and onsite slides/signage.

Sponsorship Contact:

Julie Berry»
Director, Conferences & Sponsorship Sales

Hotel Reservation Information

Hyatt Regency Coral Gables, Florida


Rate: $259 per night (Note: Hotel full, see alternatives below), single/double, plus 13% tax. Tax rates are subject to change.

Hotel Address: 50 Alhambra Plaza, Miami-Coral Gables, FL 33134

Hotel Cancellation Policy: After the January 8, 2020 cut-off date, reservation requests for rooms will be based on hotel availability and rates are subject to change. Name changes on, or other transfers of, room reservations will not be accepted after the cut-off date. If you booked accommodations at the Hyatt Regency Coral Gables but can no longer attend, please contact Julie Berry directly 703-838-6103 or to cancel your room.

HIDA’s attendee room block at the Hyatt Regency Coral Gables is now closed.
To be added to the wait list, please contact Julie Berry at 703-838-6103 or

Alternative Hotels:

Hotel St. Michael►
Distance: 0.2 miles
Rate: $247

Hotel Colonnade Coral Gables►
Distance: 0.3 miles
Rate: $289

Courtyard by Marriott Miami Coral Gables►
Distance: 0.6 miles
Rate: $364

Aloft Coral Gables►
Distance: 0.7 miles
Rate: $249

Event Contact:

David Forbes, MBA»

Program Director for the Healthcare Supply Chain Collaborative
HIDA | 703-838-6110

Please Note: We are aware of several companies that are attempting to sell HIDA Conference attendee lists. These companies are in no way affiliated with HIDA and the lists they are attempting to sell are not legitimate.

The Health Industry Distributors Association (HIDA) is committed to a respectful and safe experience for all participants, regardless of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, and any other characteristic protected by applicable federal, state or local laws. HIDA does not tolerate discrimination, intolerance, harassment, or aggression at any HIDA event, either in person or via electronic communications. Any discriminatory, harassing, inappropriate, or aggressive behavior should be reported to an employee of HIDA or to the event staff immediately. Anyone engaged in inappropriate behavior is subject to removal from the event at HIDA’s discretion.