- GBAC STAR™ cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt Hotels*
- Trained Hygiene & Wellbeing Leader or team at all Hyatt hotels*, responsible for their hotel adhering to enhanced operational protocols and training
- Trusted medical and cross-functional industry advisors – including experts from Cleveland Clinic – to help Hyatt fine-tune safety protocols and consider various aspects of the entire hotel experience
All Hyatt hotels are required to follow local requirements, and some locations may have travel requirements in place including national, local and health advisories and face coverings guidelines. Learn more.
Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience:
Cleaning & Sanitation
We are conducting regular cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas. Cleaning and sanitization includes the use of hospital-grade disinfectants and enhanced cleaning protocols for guest rooms, including removing many high-touch items. To minimize contact, some locations may have adjusted housekeeping services.
Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout.
In accordance with the U.S. Centers for Disease Control and Prevention’s (CDC) updated face covering guidance based on COVID-19 community levels, face coverings are no longer required for guests and colleagues in U.S. hotels in a low or medium COVID-19 community level, regardless of vaccination status. However, guests and colleagues are encouraged to continue to wear face coverings. In high COVID-19 community level areas, face coverings are required and should continue to be worn indoors by all guests and colleagues, regardless of vaccination status. Learn more about CDC community level designations here.
Americas hotels outside of the U.S. continue to follow local requirements. Guests are encouraged to contact their hotel directly to learn more about specific safety mandates and travel restrictions that may be in place at their hotel. Guests with questions regarding their reservations or upcoming stay may contact Hyatt’s Global Care Center.
Food & Beverage
Our teams have precautionary measures in place starting with food preparation to set-up and service, and have food safety and hygiene protocols for restaurants, room service, and group meetings and events. To promote safety for our guests and colleagues, some locations may have adjusted room service and restaurant procedures.
All Hyatt hotels around the world continue to follow procedures and protocols developed in consideration of guidance and information shared by various health organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities and other leading experts and organizations like the Global Biorisk Advisory Council (GBAC).
These processes and procedures have been developed for Hyatt hotels in the Americas. Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.