Contract Administration Conference
Hyatt Regency Orlando, FL | April 17–18, 2019

The Only Industry Conference Focused On Improving Pricing Accuracy

The Value of Contracting Standards Has Never Been Greater: How Can You Benefit?

If you’re involved in negotiating or administering pricing and pricing, contracts, or chargebacks, you need to attend HIDA’s Contract Administration Conference. This unique event brings together executives and contract administration professionals from across the healthcare supply chain – distributors, manufacturers, GPOs, and providers – all working to improve processes, reduce costs, and achieve pricing accuracy.

Find out more about HIDA's Improving Pricing Accuracy initiative.  Pricing Accuracy►

Keynote And Session Speakers

Conference Speaker

Opening General Session:

Don’t Just Manage The Process – Lead Change!

Keynote Presenter:
Steve McClatchy
New York Times Best-Selling Author

Conference Speaker

David Forbes
Mercy Medical Center

Conference Speaker

Bill Abrams

Conference Speaker

Susan LaFountain

Conference Speaker

Marco Bulgarelli

Conference Speaker

Daniel Watts
Johnson & Johnson

Who Should Attend

  • Contract administrators: manufacturers, distributors, and providers involved in contract administration, pricing management, chargeback/rebate management, and other pricing-related options
  • National accounts leaders: anyone involved in managing GPO and health system relationships or negotiating pricing and contracts
  • Group purchasing organization (GPO) professionals, regional purchasing coalition representatives, and healthcare supply chain leaders: anyone involved in contract negotiations, pricing management, and/or supplier relationships
  • Department leaders from related areas including IT and finance
  • Anyone else involved in healthcare product contracting

How You’ll Benefit

  • Learn what other organizations are doing to improve contract administration efficiency and pricing accuracy
  • Discuss best practices for contract management processes and timeliness
  • Learn new approaches for reducing errors, chargeback/rebate rejections, and rework
  • Gain insights for getting executive support for changes necessary to achieve key process improvements
  • Meet your counterparts from the “other side of the table” and build the relationships that will enable you to improve joint processes

Kudos From Last Year’s Attendees

  • Excellent opportunity to be part of “the solution” and to network with amazing people from the industry.
  • Great to be together and realize we all have the same issues.
  • Rare opportunity to discuss contracting issues with others in the industry experiencing similar issues.
  • HIDA is driving changes – it’s a great networking tool that will lead to business relationships that will also drive change.
  • This is the best conference I attend!
  • If you want to help improve price accuracy and reduce rework within the healthcare supply chain – please attend!

Registration and Pricing

Register online

Register by phone: 866-451-9367

Registration Fees

HIDA, HISCI, or HIDA Educational Foundation member:
$699 per person

Non-member: $1199 per person

Distributor Contact:

Kelley Taft»
Director, Membership

Membership Contact:

Cindy Chen, MS, AMS»
Sr. Manager, Associates Program

Registration Policy

Space may be limited. Registration is first-come, first served. Registration forms sent without payment will not be processed. Any photos taken at this event are property of HIDA and can be published without permission in the HIDA materials.

Cancellation Policy

Participants must cancel in writing via mail, email or fax in order to request a refund, less a $35 processing fee. A full refund minus the processing fee will be available prior to March 19, 2019 and a 50% refund will be available between March 20, 2019 and April 4, 2019. While no refunds will be available after April 5, 2019, a company may substitute a registrant at any time without penalty.


Wednesday, April 17

(Times and topics subject to change.)

Welcome and Objectives | 1:30–1:40pm

Opening General Session: Don’t Just Manage The Process–Lead Change! | 1:40-2:45pm

Steve McClatchy, New York Times Best-Selling Author

If you are interested in creating a world-class team that is committed to improvement and embraces change, this is a “don’t miss” presentation. You’ll gain insights for gaining commitment to change, reducing resistance, and driving results. Learn to:

  • Correct misalignments and remove obstacles in the way of the team’s success
  • Keep the team motivated and focused on producing measurable results
  • Ensure that team members aren’t sidetracked by what’s urgent but rather commit the time necessary to achieving what’s important

Steve McClatchy is author of the New York Times Bestseller Decide: Work Smarter, Reduce Your Stress & Lead by Example. Steve weaves insight, interaction, and actionable content with humor and motivation. Steve has worked with global leaders including Google, Under Armour, Disney, Microsoft, NBC Universal, Accenture, HP, Tiffany’s, as well as major sports teams. He speaks frequently at Harvard, Wharton and The University of Chicago’s Booth School of Business. His media appearances including ABC, CBS, Fox News, and NBC’s The Today Show; he has been quoted in The Wall Street Journal, Fast Company, and many other publications. Steve’s passion is for continual improvement and believes that when we stop growing, learning, gaining experience and achieving goals we stop living.

Break | 2:45–3:10pm

Provider Case Study: Teaming Up to Tackle Discrepancies | 3:10–3:40pm

David Forbes, Director, Contracting Services, Mercy Medical Services
Bill Abrams, President of Distributed Products, Medline Industries, Inc.

Learn what two trading partners are doing to successfully:

  • Implement price change notification processes with distributor partners
  • Work through discrepant predicted price changes and resolve for the future
  • Involve manufacturers earlier in the ordering process to solve contract loading disputes

Working Roundtable #1 | 3:40–4:00pm

Exchange ideas and share insights with fellow attendees around your most vexing contracting issues.

HIDA Pricing Accuracy Initiative Update | 4:00–4:15pm

Contracting Trends: Challenges for Pricing Accuracy As Complexity Increases| 4:15–5:30pm

Bryan Grossman, Vice President & General Manager, Aptitude
David Hargraves, Senior Vice President, Supply Chain, Premier
Patrick M. Flaherty, Vice President, Supplier Performance, CQO & Strategic Decision Planning, UPMC Supply Chain Management
Steve Kiewiet, Chief Commercial Officer, Intalere
Denise Odenkirk, Associate Vice President, Supplier Sales, GHX
Facilitator: Cathy King, VP, Enterprise Contracting, Cardinal Health

Networking Reception | 5:30–7:00pm

Thursday, April 18

Networking Breakfast | 7:00–8:00am

Distributor Case Study: Removing Manual Inefficiency with Automation | 8:00 – 8:40am

Marco Bulgarelli, Senior Director Contract Administration, McKesson Medical-Surgical

Working Roundtable #2 | 8:40 – 9:00am

Exchange ideas and share insights in small-group roundtable discussions

Industry Proof of Concept: Customer Identification Pilot Results | 9:00 – 9:45am

Daniel Watts, Director, Global Process Owner, Global Contracting Solutions, Contract Strategy & Management, Johnson & Johnson Health Care Systems Inc.
Glen Sample, AVP, Contract Data Management, Vizient
Melanie Proctor, Director, Contract Connectivity and Revenue Recovery, Premier
Dominick Gallo, VP, Contract Operations, Henry Schein

  • Hear results from a recent exercise testing the use of third-party identifiers (for example, GLN, HIN, and/or DEA numbers) in contract communications
  • Find out why participants recommend using all available identification codes to reduce mismatches when exchanging information with trading partners
  • Discuss challenges in implementing standard customer identifiers

Break | 9:45 – 10:00am

Working Roundtable #3: Pricing Accuracy Workgroup Initiatives | 10:00 – 11:30am

Work on ongoing projects to develop standards and process improvements around topics including:

  • Member rostering and eligibility
  • GPO admin fee reporting
  • Customer identification and cross-referencing
  • Chargeback reconciliation
Roundtable Summaries and Report-Outs | 11:30am–12:00pm

Networking Lunch | 12:00–1:15pm

Technology Provider Case Study:
Automation Strategies for Pricing Alignment Processes | 1:15–2:00pm

Susan LaFountain, Contract Utilization and Data Manager, GHX
Alexis Hull-Stone, Technical Product Manager, GHX
Jenny Duncan, Manager, Corporate Partnerships at BSN Medical 

Determine best opportunities to:

  • Automate pricing alignment processes for contract files, rebate requests, rebate responses, sales tracings, and price files
  • Use HIDA standards when partners are not EDI capable
Closing Panel:
Elevating the Issues: Healthcare Supply Chain Collaborative Panel Insights | 2:00–2:50pm

Conference Summary and Wrap-Up | 2:50–3:00pm

Event Sponsors

Sponsorship Opportunities

Gain visibility to more than 300 conference participants at three concurrent events focusing on e-commerce capabilities, contract efficiency and demand planning.

Back of Badges Sponsor - $2,500

Nightly Schedule of Events Email Sponsor -  $3,000

Education Session Sponsor -  $3,500

Reception Sponsor - $4,500

Exhibit Opportunities

Presenting Sponsor - $15,000 (member only)
Includes three registrations, exhibit table, session introduction, sponsor materials in attendee handout packet; and recognition in marketing, web, and onsite slides/signage.

Sponsor - $5,900 (member) | $9,900 (non-member)
Includes two registrations, exhibit table, recognition in marketing, web, and onsite slides/signage.

Supporter - $2,750 (member) | $6,500 (non-member)
Includes one registration, exhibit table, recognition in marketing, web, and onsite slides/signage.

Hotel Reservation Information – Book Today to Save!

Hyatt Regency Orlando Resort, Florida


Reserve Your Room: Call 888-421-1442, identify yourself as being with HIDA for the group rate.

Rate: $219, single or double, plus 13.625% tax per night.

Hotel Address: 9801 International Drive, Orlando FL 32819

Room Block Cut-Off: Extended to March 25, 2019 Note: Reservations based on hotel availability. .

Hotel Cancellation Policy: The cancellation policy is 72 hours prior to arrival date to avoid a 1 night room penalty fee. All no-shows are subject to a 1 night penalty fee.

Sponsorship Contact:

Julie Berry»
Director, Conferences & Sponsorship Sales

Event Contact:

Elizabeth Hilla»
Senior Vice President, HIDA
Executive Director, HIDA Educational Foundation