Wyndham Grand Orlando Resort, Florida | April 18-19, 2018

The Only Industry Conference Focused On Improving Pricing Accuracy

Conference Speaker

Lisa Hembree
Concordance Healthcare Solutions

Conference Speaker

Susan Dixon
Cardinal Health

Conference Speaker

Darrel Weatherford
AdvantageTrust, HealthTrust

Conference Speaker

Natalie Adams
Cardinal Health

Conference Speaker

Justin Albers

Conference Speaker

Kelly Vincent

Conference Speaker

Shawn Kanungo
Digital Transformation Strategist

Conference Speaker

John Bass  
Hashed Health 

The Value of Contracting Standards Has Never Been Greater: How Can You Benefit

If you’re involved in negotiating or administering pricing and contracts, you need to attend HIDA’s Contract Administration Conference. This unique event brings together executives and contract administration professionals from across the healthcare supply chain – distributors, manufacturers, GPOs, and providers – all working to improve processes, reduce costs, and achieve pricing accuracy.

Read outcomes from last year's conference►


Who's Attending

  • Contract administrators: manufacturers, distributors, and providers involved in contract administration, pricing management, rebate management, and other pricing-related options
  • National accounts leaders: anyone involved in managing GPO and health system relationships or negotiating pricing and contracts
  • Group purchasing organization (GPO) professionals, regional purchasing coalition representatives, and healthcare supply chain leaders: anyone involved in contract negotiations, pricing management, and/or supplier relationships
  • Department leaders from related areas including IT and finance
  • Anyone else involved in healthcare product contracting

How You’ll Benefit

  • Learn what other organizations are doing to improve contract administration efficiency and pricing accuracy
  • Discuss best practices for contract management processes and timeliness
  • Learn new approaches for reducing errors, rebate rejections, and rework
  • Gain insights for getting executive support for changes necessary to achieve key process improvements
  • Meet your counterparts from the “other side of the table” and build the relationships that will enable you to improve joint processes

Registration and Pricing

Register online

Register by phone: 866-451-9367 | Email: hida@paemsolutions.com

Registration Fees

HIDA or HIDA Educational Foundation member: $699 per person
Non-member: $1,199 per person

For information about becoming a member, contact HIDA:

Cindy Chen»
Sr. Manager, Associates Program

Registration Policy

Space may be limited. Registration is first-come, first served. Registration forms sent without payment will not be processed. Any photos taken at this event are property of HIDA and can be published without permission in the HIDA materials.

Cancellation Policy

Participants must cancel in writing via mail or email in order to request a refund, less a $35 processing fee. A full refund minus the processing fee will be available prior to March 19, 2018 and a 50% refund will be available between March 20, 2018 and April 5, 2018. While no refunds will be available after April 5, 2018, a company may substitute a registrant at any time without penalty.


Wednesday, April 18

(Times and topics subject to change.)

Welcome and Objectives | 1:30 – 1:40pm

Creating a Culture of Innovation | 1:40 – 2:45pm
Shawn Kanungo
Innovation Expert, Digital Transformation Strategist
  • Determine business strategies for challenging the status quo, and embracing uncertainty and change
  • Identify the opportunities and threats associated with disruptive innovation
  • Learn which digital technologies & business models currently impact all industries including healthcare

Break | 2:45 – 3:10pm

Gaining Efficiencies Across Provider Purchasing Networks | 3:10 – 3:55pm
Justin Albers, Operations Manager
Mayo/Captis — formerly Upper Midwest Consolidated Services Center (UMCSC)
  • Understand how distribution and provider partners can improve contract connectivity through Lean Six Sigma processes
  • Determine what efficiencies can be gained by marrying GPO contract information with supplier ID numbers
  • Learn how to apply a standard Kaizen pilot approach to other group purchasing networks

Giving a Boost to Your Chargeback Reconciliation Process | 3:55 – 4:35pm
Adja Kaba Ann, Manager, Sales Data Intake & Pricing Execution, Nestlé Health Science
Jeffrey Yeong-Sturges, Membership Supervisor, Nestlé Health Science
Mark Blomsness, Associate Director, Rebates, Nestlé Health Science
  • Discuss chargeback pain points, including data intake and membership authorization for manufacturers and distributors
  • Identify root causes and recommended solutions for discrepancies within the chargeback reconciliation process
  • Learn best practices for establishing an efficient chargeback process and for tracking results

Roundtable Topic #1 - Chargeback Denials: Standardization of Codes and Processes | 4:35 – 5:30pm
  • Exchange ideas and share insights with fellow attendees around everyday contracting issues
  • Identify potential roadblocks and new ways for reaching process improvements
  • Understand different stakeholder viewpoints around specific topics of your choosing, such as acute and non-acute purchasing approaches or customer master file maintenance

Networking Reception | 5:30 – 7:00pm

Thursday, April 19

Networking Breakfast | 7:00 – 8:00am

What’s in a Name? Resolving Membership Eligibility Issues | 8:00 – 8:40am
Lisa Hembree, Contracts & Customer Service Manager
Concordance Healthcare Solutions
  • Learn how to build an internal database to enhance existing customer eligibility processes for matching with your company’s operating system
  • Discuss where standard location identifiers like GLNs can help facilitate chargeback reconciliations
  • Identify effective processes for maintaining your customer eligibility data and keeping it current

Roundtable Topic #2 - Resolving Eligibility Issues | 8:40 – 9:00am

Overcoming Non-Acute Purchasing Challenges: Panel Discussion | 9:00 – 10:00am
Darrel Weatherford, Executive Director and Vice President, AdvantageTrust, HealthTrust
Theresa Morris, Director of Contracts, All Med Medical Supply
Annette Blumer, Manager, Contract Administration, Welch Allyn
  • Identify common pricing challenges that occur when serving physician practices, nursing homes, and other non-acute locations
  • Discuss changing customer expectations as more non-acute providers are owned by, or affiliated with, health systems
  • Determine effective practices for identifying customers and their affiliations, managing pricing, and communicating key information among trading partners

Break | 10:00 – 10:30am

Achieving a “Win-Win-Win”for EDI 845 Compliance: Panel Discussion | 10:30 – 11:15am
Susan Dixon, Vice President, Customer Service Management, Cardinal Health
Natalie Adams, Director, Global Sourcing, Cardinal Health
Kerry Dunbar, Corporate Account Director, DJO
  • Learn how distributor and manufacturer partners are leading the effort to drive compliance around Price Authorization/Status standards
  • Identify areas where distributors and manufacturers can collaborate together successfully, leveraging EDI 845 or equivalent resources
  • Understand how you can promote trading partner adherence to compliance efforts that achieves wins for all stakeholders, including manufacturers, distributors, and providers

Roundtable Topic #3 - EDI 845 Adoption | 11:15 – 11:45am

Developing a Custom Contracting Portal for Distribution Partners | 11:45am – 12:15pm
Sal Penna, Director, Commercial Contract Operations, BD
Kelly Vincent, Associate Director, Contract Execution, BD
Caroline Hicks, Senior Manager, Contract Administration, McKesson
  • Identify the components needed to design a customer contract resource that allows round-the-clock access to channel partners
  • Examine data measurement areas that illustrate pricing accuracy efficiency and chargeback error reduction

Networking Lunch | 12:15 – 1:30pm

Applying Collaborative Approaches to Your Most Common Pricing Problems | 1:30 – 2:00pm

Roundtable Summaries

Share your roundtable ideas and insights with fellow conference attendees

Break | 2:00 – 2:10pm

Blockchain Applications in Healthcare | 2:10 – 2:50pm
John Bass, CEO, Hashed Health
  • Learn the components of a blockchain platform, including common misconceptions and stakeholder expectations
  • Contextualize how blockchain could be applied to various e-commerce, contracting, and chargeback processes with trading partners
  • Examine what the future of online marketplaces will look like and how blockchain technology could impact business decisions

Conference Summary and Wrap-Up | 2:50 – 3:00pm


Wyndham Grand Orlando Resort,  Florida

Hotel Reservation Information – Book Today to Save!

Reserve Your Room: Call 407-390-2300, identify yourself as being with HIDA for the group rate.

Rate: $249, single or double, plus 12.5% tax and 9.75% resort fee, per night.

Hotel Address: 14651 Chelonia Parkway, Orlando, FL 32825

Room block cut-off: March 13, 2018. After the cutoff date, rooms will be booked on a space-available basis only and room rates are subject to change.

Hotel Cancellation Policy: Individual guest cancellations will be accepted up to seventy-two (72) hours prior to arrival. Individual no-shows will be charged to the reservation method of guarantee on file. Name changes may be made to room reservations prior to arrival at no charge, if there is no change to arrival and departure dates.

Event Sponsors

Sponsorship Opportunities

Sponsor the Contract Administration Conference

Opportunities Include:

Presenting Sponsor - $15,000 (member only)
Includes three registrations, exhibit table, visibility on the program, sponsor materials in attendee handout packet; and recognition in marketing, web, and onsite slides/signage as Presenting Sponsor.

Sponsor - $5,900 (member) | $9,900 (non-member)
Includes two registrations, exhibit table, visibility on the program, recognition in marketing, web, and onsite slides/signage.

Supporter - $2,750 (member) | $6,500 (non-member)
Includes one registration, exhibit table, recognition in marketing, web, and onsite slides/signage.

Event Contact:

Jeff Girardi»
Director, Industry Affairs

Sponsorship Contact:

Julie Berry»
Director, Conferences & Sponsorship Sales