Contracting Professionals Share Promising Results
May 1, 2017
Contracting Professionals Promote Value Of Standards From Initiative At HIDA Contract Administration Conference
Orlando, Florida – Healthcare suppliers, GPOs, providers, and
technology solutions partners are implementing contract communications
standards for medical product transactions with promising results. That
was a key theme shared throughout HIDA’s 2017 Contract Administration
Conference, where more than 140 contracting and chargebacks
professionals gathered to hear case studies and discuss best practices for improving pricing accuracy across the healthcare supply chain.
During the event, industry stakeholders representing distributor,
manufacturer, GPO, and provider perspectives shared results from
incorporating HIDA best-practice recommendations into everyday
operations. Conference speakers focused on the three guiding principles
of automation, standards, and timeliness to highlight ongoing
initiatives that have increased efficiency and achieved positive returns
on investment.
Among the findings:
➤ Aligning contracting and operations goals can reduce chargeback variance.
Steve Wood, Abbott Nutrition, explained how he and his colleague
Melinda Myers created cross-functional teams to assess and evaluate
processes and timing around contracting activities. By developing
baselines for improvement, tracking performance, and motivating teams to
use available resources, Abbott’s Nutritional group was able to
increase the number of clean chargeback lines received from distributors
by 20% while reducing average monthly chargeback variances by 70%
➤ Using standard contracting metrics can drive internal and external change.
Colleen Krause, NDC, Inc., provided a step-by-step guide for setting up
performance measurements that can be used to communicate important
information to manufacturers while evaluating internal results. By
establishing standard reject reason codes, data collection, and analysis
procedures around chargeback disputes, Krause is able to identify
under-performing employees, departments, or vendors that may add
unnecessary complexity to her chargeback collections rate
- ➤ GLNs present a significant opportunity to reduce recurring discrepancies.
“By incorporating the Global Location Number (GLN) as an attribute in
distributor and manufacturer chargeback claims processes,” said Beth
Gibson, GS1 US, “trading partners can improve line matches by up to
66%.” Gibson shared these results from a Proof of Concept exercise
between manufacturers, distributors, and a GPO to determine the validity
of using a standard customer identifier to synchronize transactions in a
simple, repeatable way that can be duplicated by industry business
partners
Further sessions focused on ways trading partners can provide ample
notification in advance of contract activations, use data automation
tools to enhance contract performance, and improve overall stakeholder
communications.
HIDA’s latest white paper on contracting, Improving Pricing Accuracy: Contract Communications Standards for the Healthcare Supply Chain, was released and distributed in conjunction with the conference, and is available for free download by visiting www.HIDA.org/ContractAdmin ►
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