AMS Customer Service Series: Stop And Listen
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Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another. True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers. And perhaps most importantly, it saves money and time on the job. This session will cover:
- Fundamental ways you can improve your listening skills
- Tips to become a better co-worker and service provider to your customers
Tonya Wilson Snider is the founder and CEO of TenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, training and project management and helps companies grow, streamline and drastically improve their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development arena, was a commercial lender and developed entrepreneurship curricula and trainings all across the region. She has worked directly in both the non-profit and for-profit sectors and has a passion for helping people reach their goals.