Wyndham Grand Orlando Resort, Florida | April 18-19, 2018

The Only Industry Conference Focused On Improving Pricing Accuracy

Read outcomes from last year's conference»

Conference Speaker

Lisa Hembree
Concordance Healthcare Solutions

Conference Speaker

John Bass  
Hashed Health 

Conference Speaker

Shawn Kanungo
Digital Transformation Strategist

The Value of Contracting Standards Has Never Been Greater: How Can You Benefit

If you’re involved in negotiating or administering pricing and contracts, you need to attend HIDA’s Contract Administration Conference. This unique event brings together executives and contract administration professionals from across the healthcare supply chain – distributors, manufacturers, GPOs, and providers – all working to improve processes, reduce costs, and achieve pricing accuracy.

Who's Attending
  • Contract administrators: manufacturers, distributors, and providers involved in contract administration, pricing management, rebate management, and other pricing-related options
  • National accounts leaders: anyone involved in managing GPO and health system relationships or negotiating pricing and contracts
  • Group purchasing organization (GPO) professionals, regional purchasing coalition representatives, and healthcare supply chain leaders: anyone involved in contract negotiations, pricing management, and/or supplier relationships
  • Department leaders from related areas including IT and finance
  • Anyone else involved in healthcare product contracting

How You’ll Benefit
  • Learn what other organizations are doing to improve contract administration efficiency and pricing accuracy
  • Discuss best practices for contract management processes and timeliness
  • Learn new approaches for reducing errors, rebate rejections, and rework
  • Gain insights for getting executive support for changes necessary to achieve key process improvements
  • Meet your counterparts from the “other side of the table” and build the relationships that will enable you to improve joint processes

Registration and Pricing

Register online

Register by phone: 866-451-9367 | Email: hida@paemsolutions.com

Registration Fees

HIDA or HIDA Educational Foundation member: $699 per person
Non-member: $1,199 per person

For information about becoming a member, contact Cindy Chen, 703-838-6114.

Registration Policy

Space may be limited. Registration is first-come, first served. Registration forms sent without payment will not be processed. Any photos taken at this event are property of HIDA and can be published without permission in the HIDA materials.

Cancellation Policy

Participants must cancel in writing via mail or email in order to request a refund, less a $35 processing fee. A full refund minus the processing fee will be available prior to March 19, 2018 and a 50% refund will be available between March 20, 2018 and April 5, 2018. While no refunds will be available after April 5, 2018, a company may substitute a registrant at any time without penalty.


Wednesday, April 18

(Times and topics subject to change.)

Welcome and Objectives | 1:30 – 1:40pm

Creating a Culture of Innovation | 1:40 – 2:45pm
Shawn Kanungo, Innovation Expert, Digital Transformation Strategist
Determine business strategies for challenging the status quo, and embracing uncertainty and change 
Identify the opportunities and threats associated with disruptive innovation
Learn which digital technologies & business models currently impact all industries including healthcare

Break | 2:45 – 3:15pm

Gaining Efficiencies Across Provider Purchasing Networks | 3:15 – 3:55pm
Justin Albers, Operations Manager, Mayo/Captis — formerly Upper Midwest Consolidated Services Center (UMCSC)
Understand how distribution and provider partners can improve contract connectivity through Lean Six Sigma processes
Determine what efficiencies can be gained by marrying GPO contract information with supplier ID numbers
Learn how to apply a standard Kaizen pilot approach to other group purchasing networks

Giving a Boost to Your Chargeback Reconciliation Process | 3:55 – 4:35pm
Adja Kaba Ann, Manager, Sales Data Intake & Pricing Execution, Nestlé Health Science
Jeffrey Yeoung-Sturges, Membership Supervisor, Nestlé Health Science
Mark Blomsness, Associate Director, Rebates, Nestlé Health Science
Discuss chargeback pain points, including data intake and membership authorization for manufacturers and distributors
Identify root causes and recommended solutions for discrepancies within the chargeback reconciliation process
Learn best practices for establishing an efficient chargeback process and for tracking results

Applying Collaborative Approaches to Your Most Common Pricing Problems | 4:35 – 5:30pm
Exchange ideas and share insights with fellow attendees around everyday contracting issues
Identify potential roadblocks and new ways for reaching process improvements
Understand different stakeholder viewpoints around specific topics of your choosing, such as acute and non-acute purchasing approaches or customer master file maintenance

Networking Reception | 5:30 – 7:00pm

Thursday, April 19

Networking Breakfast | 7:00 – 8:00am

What’s in a Name? Resolving Membership Eligibility Issues | 8:00 – 8:40am
Lisa Hembree, Contracts & Customer Service Manager, Concordance Healthcare Solutions
Learn how to build an internal database to enhance existing customer eligibility processes for matching with your company’s operating system
Discuss where standard location identifiers like GLNs can help facilitate chargeback reconciliations
Identify effective processes for maintaining your customer eligibility data and keeping it current

Custom Strategic Sourcing: How Health Systems Are Rethinking Contracting Approaches | 8:40 – 9:10am
•       Hear how one system arrived at its unique approach to contracting
•       Learn how to engage self-contracting customers in productive dialogues that achieve best in class contract terms, conditions, and pricing
•       Identify the data and resources providers value most for building better business partnerships
•       Understand new approaches for achieving strategic value on both sides of contract negotiations without cutting corners

Break | 9:10 – 9:40am

Achieving a “Win-Win-Win”for EDI 845 Compliance: Panel Discussion | 9:40 – 10:25am
Learn how distributor and manufacturer partners are leading the effort to drive compliance around Price Authorization/Status standards
Identify areas where distributors and manufacturers can collaborate together successfully, leveraging EDI 845 or equivalent resources
Understand how you can promote trading partner adherence to compliance efforts that achieves wins for all stakeholders, including manufacturers, distributors, and providers

Developing a Custom Contracting Portal for Distribution Partners | 10:25 – 10:55am
Identify the components needed to design a customer contract resource that allows round-the-clock access to channel partners
Examine data measurement areas that illustrate pricing accuracy efficiency and chargeback error reduction

Applying Collaborative Approaches to Your Most Common Pricing Problems | 10:55am – 12:30pm
Exchange ideas and share insights with fellow attendees around everyday contracting issues
Identify potential roadblocks and new ways for reaching process improvements
Understand different stakeholder viewpoints around specific topics of your choosing, such as acute and non-acute purchasing approaches or customer master file maintenance

Networking Lunch | 12:30 – 1:30pm

Overcoming Non-Acute Purchasing Challenges | 1:30 – 2:00pm
Identify common provider purchasing challenges in the non-acute space when trying to build out committed purchasing programs
Determine opportunities for partnering with software providers and distribution partners to enhance supply chain maturity across provider locations

Blockchain Applications in Healthcare | 2:10 – 2:50pm
John Bass, CEO, Hashed Health
Learn the components of a blockchain platform, including common misconceptions and stakeholder expectations
Contextualize how blockchain could be applied to various e-commerce, contracting, and chargeback processes with trading partners
Examine what the future of online marketplaces will look like and how blockchain technology could impact business decisions

Conference Summary and Wrap-Up | 2:50 – 3:00pm


Wyndham Grand Orlando Resort,  Florida

Hotel Reservation Information – Book Today to Save!

Reserve Your Room: Call 407-390-2300, identify yourself as being with HIDA for the group rate.

Rate: $249, single or double, plus 12.5% tax and 9.75% resort fee, per night.

Hotel Address: 14651 Chelonia Parkway, Orlando, FL 32825

Room block cut-off: March 13, 2018. After the cutoff date, rooms will be booked on a space-available basis only and room rates are subject to change.

Hotel Cancellation Policy: Individual guest cancellations will be accepted up to seventy-two (72) hours prior to arrival. Individual no-shows will be charged to the reservation method of guarantee on file. Name changes may be made to room reservations prior to arrival at no charge, if there is no change to arrival and departure dates.

Event Sponsors


Sponsorship Opportunities

Sponsor the Contract Administration Conference

Opportunities Include:

Presenting Sponsor - $15,000 (member only)
Includes three registrations, exhibit table, visibility on the program, sponsor materials in attendee handout packet; and recognition in marketing, web, and onsite slides/signage as Presenting Sponsor.

Sponsor - $5,900 (member) | $9,900 (non-member)
Includes two registrations, exhibit table, visibility on the program, recognition in marketing, web, and onsite slides/signage.

Supporter - $2,750 (member) | $6,500 (non-member)
Includes one registration, exhibit table, recognition in marketing, web, and onsite slides/signage.

Event Contact:

Jeff Girardi»
Director, Industry Affairs

Sponsorship Contact:

Julie Berry»
Director, Conferences & Sponsorship Sales